First things first! Reading over our Policies & FAQs before the move will save you time and money! Whether you move items yourself, or hire a professional mover, the possibility of scratching, denting, or chipping a piece of furniture is always present. The most that we can do is to identify the items most prone to damage and take extra care when handling them. Even then, damage could result.
Often, we are asked to complete tasks which borderline the impossible. While we try to complete each task requested of us, we do reserve the right to refuse to complete tasks that the supervisor deems unsafe for the crew.
We Do:
- Disassemble furniture items
- Assemble furniture items
- Disconnect appliances ($7.50 per disconnection)
- Connect appliances ($7.50 per connection)
We Do Not:
- Disassemble exercise equipment
- Assemble exercise equipment
- Disassemble play equipment (swing sets, trampolines, etc.)
- Assemble play equipment
- Disassemble sheds/canopies
- Assemble sheds/canopies
Please be sure to disassemble any of the above listed items before the crew arrives. Please contact us at CustomerService@BringItMovers.com to confirm that we can assist with moving the above listed items provided that they are disassembled. Items are considered on a case-by-case basis.
Policies & FAQs: Safety
For your safety and the safety of the crew, please be sure to give the movers enough space to move your items safely. Please avoid closely following behind the movers while they are handling furniture. This is unsafe for the crew and the client and will result in the crew stopping the move until they have adequate space. The clock will remain running during this time.
We Do Not Transport:
- Propane Tanks
- Lawnmowers with Fuel
- Fire Extinguishers
- Nail Polish
- Nail Polish Remover
- Motor Oil
- Paint
- Paint Thinner
- Firearms
- Ammunition
- Poison
- Gasonline
- 2-Cycle Fuel
- Ammonia
- Kerosene
- Any other flammable liquid
These items are deemed hazardous. and we are unable to transport them. Please prepare to transport such items in your personal vehicle. Furthermore, if a customer ships such goods without our knowledge, the customer will be held responsible for resulting damages, fines and delays.
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Policies & FAQs: Basic Limited Liability Protection
We offer basic limited liability protection (BLLP) as required by federal law to protect your items during transit. BLLP is not insurance, but rather valuation coverage. If an item is damaged during the move, you will receive up to $0.60 per pound per damaged article. Unfortunately, we do not offer full coverage. If you feel that the BLLP coverage is inadequate, please obtain full coverage insurance from a third party.
Personal Items
Please prepare to transport jewelry, money, important papers, medicines, purses, wallets, weapons and any other personal valuables. We are not responsible for the loss of personal items.
Electronic Items
We have no way of knowing if items were functional before the move and therefore, cannot accept responsibility for how they operate following the move. This includes but is not limited to TVs, stereo systems, computers, copiers, printers, grandfather clocks, tablets, phones, etc.
Lamps
Unboxed lamps must be moved within a personal vehicle as they are not covered in the event of damage.
Art/Mirrors/Glass/Marble
These must be wrapped in cardboard and securely taped in order to be transported. These items are loaded at the supervisor’s discretion.
Flat Screen TVs
These must be boxed to be covered. Coverage does not include electronic functionality. TVs under 32″ must be moved within your personal vehicle. If a client chooses to move a TV without a box, coverage is waived on the item.
Pressed Wood Furniture
These items are not covered under any circumstances due to the original instability of the furniture. We do not provide disassembly and assembly for pressed wood furniture. Please prepare to do this yourself.
PBO (Packed by Owner)
Items that were packed into boxes by the owner are not covered in the event of damage except for in cases of damage due to the negligence of the crew.
Major Appliances
Small scratches and dents on major appliances are not covered. Front-load washers that are moved without the bolts to secure the drum are not covered in the event of damage.
Mattresses
Mattresses/box springs must be moved within mattress bags to ensure safe transport. We are not responsible for damages that result from items being moved without the protective bags. We do not supply mattress bags on moving day. Please purchase these prior to moving day. The crew can assist with placing the mattress or box spring within the protective bag.
Floors/Walls
We will try at all costs to avoid causing damage to household surfaces including but not limited to walls, floors, exterior surfaces and handrails. It is the customer’s responsibility to ensure that household surfaces are properly covered and protected. If damage results due to the negligence of the crew, household surfaces are covered at up to $300.00 per move. The movers are unable to wear shoe coverings/booties as they create a safety hazard. Please install floor protection prior to the crew’s arrival if you wish to do so.
Felt Pads/Sliders
Felt pads/sliders are required on the bottom of the legs of furniture to prevent damage to the flooring. If damage results due to the absence of felt pads/sliders, we will accept no liability for scratches/dents on the floors. Be sure to wait the required cure time for your wood floors prior to booking your move to avoid damages. We recommend that thin cardboard be securely taped onto the floor in high traffic areas to provide protection during the move.
Load-Only Moves: For load-only moves, we are only responsible for damages that occur while items are being moved from the home to the truck/container unit. Damages must be indicated to the supervisor while the crew is on-site on moving day. We are unable to claim liability for damages resulting after the load has been completed under any circumstances. A ratchet strap is required for load-only moves.
Unload-Only Moves
For unload-only moves, we are only responsible for damages resulting while the items are being moved from the truck/container to the home. Damages must be indicated to the supervisor while the crew is on-site on moving day. We are unable to claim responsibility for damages resulting from another individual or company loading and transporting the items.
Helpful Tips
Check out the images and helpful tips below relating to our policies & FAQs.
Mattress bags are required to ensure safe transport for your mattresses. Unfortunately, we do not sell mattress bags. on-site and available to the crew upon arrival.
Ratchet straps are required for load-only moves. Unfortunately, we do not sell ratchet straps. Please have at least one ratchet strap on-site and available to the crew upon arrival.
Furniture blankets are not provided for load-only moves. It is best to wrap items in furniture blankets during transit to prevent damage. Unfortunately, we do not sell furniture blankets. Please have at least one to two furniture blankets per furniture item available to the crew to ensure protection for your furniture.
We recommend using carpet shield to protect your carpet during the move. Unfortunately, we do not provide carpet shield. Check out the options available to purchase carpet shield. Please prepare to have carpet shield installed prior to the crew’s arrival.
Policies & FAQs: FAQs
What time will the movers arrive on moving day?
Our slots are window slots and provide the range of time in which the movers will arrive. The supervisor will contact you with an ETA when the crew is headed to the origin on moving day.
How long will my move take?
The total time of the move depends on the complete inventory and the ease of access at the origin and the destination.
What do I need to mention in order to receive an accurate quote?
Be sure to provide the complete inventory along with information pertaining to stairs, elevators, difficult entries, long-carries & steep driveways.
Do I really need to provide the entire inventory?
Each estimate is based upon the inventory provided during the initial quote. Changing the inventory could change the estimate, so it’s best to be as accurate as possible and provide updates, if applicable.
Do you provide packing services?
Not at this time. Please have all of your items packed and ready to go prior to the crew’s arrival on moving day. It is best to wrap items individually using packing paper or newspaper.
Does everything need to be boxed?
Yep! All items need to be boxed to ensure safe transport. Large glass pieces, art & mirrors should be wrapped in cardboard and securely taped to provide adequate protection.
Is there a weight limit on the boxes?
Yep! For the safety of our crew members and your belongings, there is a 50-pound limit on boxes. Boxes should also be taped securely shut and in stable condition.
What is included in the rate?
Our rates include furniture blankets, stretch wrap, straps & dollies. Disassembly & assembly of furniture items is included as a courtesy.
What is included with a load-only/unload-only move?
For loads, the rate includes stretch wrap & dollies along with disassembly as needed for furniture items. For unloads, the rate includes dollies & assembly as needed for furniture items.
Will you provide disassembly for all furniture?
Unfortunately, we do not provide disassembly & assembly for pressed wood furniture.
Is it okay if I follow the movers around during the move?
For your own safety & the safety of the crew, it is imperative that you give the movers adequate space to safely move your items. Please avoid closely following behind the movers to ensure safety.
Do you move plants?
Nope! Sorry about that! Please prepare to move plants within your personal vehicle.
Do you provide wall protection?
Nope! Sorry about that! You will need to install protection prior to the crew’s arrival on moving day. We suggest taping cardboard along the wall in high-traffic areas with painter’s tape for protection.
Do you provide floor protection?
Nope! Sorry about that! You will need to install protection prior to the crew’s arrival on moving day. We suggest placing some carpet shield (a sticky film) over the carpet in high-traffic areas for protection. Thin cardboard can be securely taped to hardwood floors with painter’s tape for protection. Be sure to avoid placing floor protection where the main furniture items will be placed.
Do you transport weights?
Yep! However, only if they are in a plastic container or a crate. Unfortunately, we are unable to move weights packed in boxes.
Do you transport unboxed lamps?
Nope! Sorry about that! Unboxed lamps can become damaged and cause damage to other items during transit. Please prepare to move unboxed lamps within your personal vehicle.
Can items be left in my drawers?
Nope! Sorry about that! In order to avoid damage and items being lost during your move, all items should be removed from the drawers prior to the crew’s arrival on moving day.
Will you move items from my attic?
Nope! Sorry about that! Please bring items down from the attic to an area easily accessible to the crew prior to the crew’s arrival on moving day. The crew will move items from a walk-up attic.
Will you move items from my shed?
Sure! As long as the items are free of debris. However, we can’t move items that are covered with ants, spiders, spider eggs, rat droppings or dirt. Please re-box such items and we will gladly transport them. If the path to the shed is obstructed by standing water, excessive mud, or debris, please move your items to an area easily accessible to the crew prior to the crew’s arrival on moving day.
Do you service all homes?
Unfortunately, we are unable to service homes that are larger than 3,000 square feet. Sorry about that!
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Still have other questions after reading over our Policies & FAQs page? Contact us at CustomerService@BringItMovers.com to get answers to your questions.
Happy Moving!