The best way to be prepared for your move is to understand what is going to happen ahead of time. These frequently asked questions will get you well on your way to being extra prepared.
If you find that you have questions after reading over the info, feel free to reach out to us and we will be happy to answer any questions that you may have.
FAQs: Get Your Questions Answered
What time will the movers arrive on moving day?
Our slots are window slots and provide the range of time in which the movers will arrive. The supervisor will contact you with an ETA when the crew is headed to the origin on moving day.
How long will my move take?
The total time of the move depends on the complete inventory and the ease of access at the origin and the destination.
What do I need to mention in order to receive an accurate quote?
Be sure to provide the complete inventory along with information pertaining to stairs, elevators, difficult entries, long-carries & steep driveways.
Do I really need to provide the entire inventory?
Each estimate is based upon the inventory provided during the initial quote. Changing the inventory could change the estimate, so it’s best to be as accurate as possible and provide updates, if needed.
Do you provide packing services?
Not at this time. Please have all of your items packed and ready to go prior to the crew’s arrival on moving day. It is best to wrap items individually using packing paper or newspaper.
Does everything need to be boxed?
Yep! All items need to be boxed to ensure safe transport. Large glass pieces, art & mirrors should be wrapped in cardboard and securely taped to provide adequate protection.
Is there a weight limit on the boxes?
Yep! For the safety of our crew members and your belongings, there is a 50-pound limit on boxes. Boxes should also be taped securely shut and in stable condition.
What is included in the rate for the trailer or truck option?
Our trailer or truck option includes the crew members, furniture blankets, stretch wrap, straps & dollies. Disassembly & assembly of furniture items is provided as a courtesy.
What is included with a load-only or unload-only move?
For load-only moves, the rate includes the crew members, stretch wrap & dollies. For unload-only moves, the rate includes the crew members & dollies. Disassembly & assembly of furniture items is provided as a courtesy.
Will you provide disassembly for all furniture?
Unfortunately, we do not provide disassembly & assembly for pressed wood furniture.
Is it okay if I follow the movers around during the move?
For your own safety & the safety of the crew, it is imperative that you give the movers adequate space to safely move your items. Please avoid closely following behind the movers to ensure safety.
Do you move plants?
Nope! Sorry about that! Please prepare to move plants within your personal vehicle.
Do you provide wall protection?
Nope! Sorry about that! You will need to install protection prior to the crew’s arrival on moving day. We suggest taping cardboard along the wall in high-traffic areas with painter’s tape for protection.
Do you provide floor protection?
Nope! Sorry about that! You will need to install protection prior to the crew’s arrival on moving day. We suggest placing some carpet shield (a sticky film) over the carpet in high-traffic areas for protection.
Thin cardboard can be securely taped to hardwood floors with painter’s tape for protection. Be sure to avoid placing floor protection where the main furniture items will be placed.
Do you transport weights?
Yep! However, only if they are in a plastic container or a crate. Unfortunately, we are unable to move weights packed in boxes.
Do you transport unboxed lamps?
Nope! Sorry about that! Unboxed lamps can become damaged and cause damage to other items during transit. Please prepare to move unboxed lamps within your personal vehicle.
Can items be left in my drawers?
Nope! Sorry about that! In order to avoid damage and items being lost during your move, all items should be removed from the drawers prior to the crew’s arrival on moving day.
Will you move items from my attic?
Nope! Sorry about that! Please bring items down from the attic to an area easily accessible to the crew prior to the crew’s arrival on moving day. The crew will move items from a walk-up attic.
Will you move items from my shed?
Sure! As long as the items are free of debris. However, we can’t move items that are covered with ants, spiders, spider eggs, rat droppings or dirt. Please re-box such items and we will gladly transport them.
If the path to the shed is obstructed by standing water, excessive mud, or debris, please move your items to an area easily accessible to the crew prior to the crew’s arrival on moving day.
Do you service all homes?
Unfortunately, we are unable to service homes that are larger than 3,000 square feet. Sorry about that!